Return Policy

Last Updated:

Our Commitment

At Bestmmcollection, we are committed to providing high-quality native plants and excellent customer service. We understand that living plants require special care, and we want you to be completely satisfied with your purchase. This Return Policy outlines our guidelines for returns and exchanges of native plants and related products.

Return Window

We accept returns within 14 days of delivery for most products. Due to the living nature of plants, specific conditions apply as outlined below. To be eligible for a return, items must be in their original condition with all packaging materials included.

Native Plant Returns

Returns of live native plants are accepted under the following conditions:

  • Plants arrive damaged or in poor health due to shipping issues
  • Incorrect species or variety was delivered
  • Plants show signs of disease or pest infestation upon arrival
  • Products are defective or not as described

Please contact us within 48 hours of receiving your plants if any of these conditions apply. We may request photos to assess the situation and expedite your return or replacement.

Plant Health Guarantee

All native plants sold through bestmmcollection.world are guaranteed to arrive healthy and viable. If plants fail to thrive within 30 days of delivery despite proper care, please contact us. We will work with you to determine the cause and provide a replacement or refund if the issue stems from plant quality rather than care practices.

Non-Returnable Items

The following items cannot be returned:

  • Plants that have been planted or removed from their original containers
  • Plants that show decline due to improper care or environmental conditions
  • Custom-ordered or specially sourced native plant varieties
  • Digital products or consultations
  • Sale or clearance items marked as final sale

Return Process

To initiate a return, please follow these steps:

  1. Contact us via email at info@bestmmcollection.world or call +1 508 435 3414
  2. Provide your order number and reason for return
  3. Include photos of plants or products if applicable
  4. Await return authorization and instructions from our team
  5. Package items securely using original packaging when possible
  6. Ship items to the address provided in your return authorization

Please do not return items without prior authorization, as unauthorized returns may not be processed.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 7-10 business days.

Please note that original shipping charges are non-refundable unless the return is due to our error or damaged goods. You are responsible for return shipping costs unless otherwise specified.

Exchanges

We gladly offer exchanges for different native plant varieties or products of equal value. If you need to exchange an item, follow the return process outlined above and specify your exchange preference. We will process exchanges as quickly as possible, subject to plant availability.

Damaged or Incorrect Orders

If you receive damaged plants or an incorrect order, please contact us immediately. We will arrange for a replacement shipment or full refund at no additional cost to you. We take great care in packaging and shipping, but occasionally issues occur during transit. Your satisfaction is our priority.

Seasonal Considerations

Please be aware that native plant availability varies by season. If a requested exchange or replacement is not currently available, we will offer you the following options:

  • Wait for the plant to become available in the next growing season
  • Choose an alternative native plant of comparable value
  • Receive a full refund for the unavailable item

Questions and Support

If you have questions about our Return Policy or need assistance with a return, our customer service team is here to help:

  • Email: info@bestmmcollection.world
  • Phone: +1 508 435 3414
  • Address: 93 East Main Street, Hopkinton, MA 01748, United States

We are committed to resolving any issues and ensuring you have a positive experience with Bestmmcollection and your native balcony plants.